Orders before 12 PM for next-day delivery in DXB & SHJ only. AUH and Al AIN delivered every Mon, Wed & Fri. AJM, UAQ & RAK delivered every Mon and Fri.   |   Free Delivery for orders above AED 50. Our Deliveries are between 9:00 AM - 6:00 PM. No deliveries on Sunday.
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These Terms and Conditions govern your use of the ELMART.AE website. Owned and operated by Resolute catering services LLC, a limited liability company registered in the United Arab Emirates (“UAE”) the terms of any purchases that you make via ELMART.AE, and your relationship with ELMART.AE (“ELMART.AE”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.


We ELMART.AE reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website and it is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions. All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this Website.


Please note that there may be certain orders that we may reject or cancel. For your convenience, you will not be charged until your payment method is authorised; the order information is verified for accuracy. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department. We may also require additional verification or information before accepting any order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.


Terms of Use:


The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. ELMART.AE reserves the right to terminate your registration and refuse to provide you with access to the Website if ELMART.AE discovers that you are under the age of 18 years.


The Website cannot be accessed to persons whose registration has been suspended or terminated by ELMART.AE for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable.


Conditions of Use:


Welcome to our online store! ELMART.AE and its associates provide their products and services to you subject to the following conditions. If you visit or shop within this website, you should accept these terms and conditions. Please read them carefully.




Please review our Privacy Policies, which also governs your visit to our website, to fully understand our practices.




All content included on this site, such as text, articles, graphics, logos, banners, photographs, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ELMART.AE, or its content suppliers and protected by U.S. and international copyright laws. The compilation of all content on this site is the exclusive property of ELMART.AE, with copyright authorship for this collection by ELMART.AE, and protected by U.S. and international copyright laws.




ELMART.AE trademarks and trade address may not be used in connection with any product or service that is not ELMART.AE, without express permission, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ELMART.AE. All other trademarks not owned by ELMART.AE or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ELMART.AE or its subsidiaries.


License and site access:


ELMART.AE grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ELMART.AE. This license does not include any resale or commercial use of this site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools.


This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ELMART.AE. You may not frame, crop or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ELMART.AE and our associates without express written consent.


Your membership account:


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or legal guardian. ELMART.AE and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Your registration as a Member on this website is based on your actual shipping needs. The balance of your account can only be used to purchase items of this website. Please, protect your account information.


Reviews, comments, emails and other content:


Visitors may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ELMART.AE reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


Product descriptions:


ELMART.AE and its associates attempt to be as accurate as possible with the product descriptions. However, ELMART.AE does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ELMART.AE itself is not as described, your sole remedy is to contact us to discuss the situation and determine the best outcome.


Disclaimer of warranties and limitation of liability:


ELMART.AE makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. You expressly agree that your use of this site is at your sole risk.


To the full extent permissible by applicable law, ELMART.AE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. ELMART.AE does not warrant that this site, its servers, or email sent from ELMART.AE are free of viruses or other harmful components. ELMART.AE will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusion, or limitations may not apply to you, and you might have additional rights.


Applicable law:


By visiting ELMART.AE, you agree that the associated laws, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ELMART.AE or its associates.


Site policies, modification and severability:


Please carefully review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to ELMART.AE. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Refund and return policy:


 7 Days Returns Policy


You have 7 days to make a refund request/store credit after your order has been delivered successfully,


Other specific items:


Product Period of Return,


Perishable goods (e.g. meat, vegetables, fresh food) Within 24 hours.


Easy and Free Returns with 100% refund


If any of the item you have received is wrong damaged, defective or not as described on the website, we will arrange a full refund/store credit or replacement along with any shipping fees applied.


Assurance of Authenticity:


If your purchase is found to be counterfeit due to our technical inability, then we will offer a full refund along with any shipping fees paid.


Items Cannot Be Returned:


The below items which cannot be returned are,


 Sale, offer or discounted items specifically mentioned with No-Return Policy ,Products with notes which states so specifically that the item cannot be returned.


 Refund Policy:


If you placed the order using a Credit/Debit card, and we have approved the refund then we will refund the price of the item returned to the same card. Please note that it may take up to 7-14 working days based on your merchant.


If you opted for the Cash on Delivery (COD) service, we will issue you a store credit/money transfer in to the account you insist us to do. Store credit is the credit which you can use for shopping on our website for any item purchase equivalent to the price of the item(s) you returned.


This means that we guarantee and value the payment you made with us and will provide a refund service as per your requirement.


 Cancellation Policy:


If you change your mind before we dispatch that item (*call us to confirm), then cancel your order and we will process the refund along with any shipping fees applied.


Cancellations depend on whether your order has been shipped or not. Usually, this happens within 3-5 business days so try to cancel your order at an early stage.


If your order has been shipped, we would not be able to cancel it. At that point, your next best option is to make use of our hassle-free return policy and send the item back for a store credit.


 Delivery Policy:

How long will my delivery take?


Most orders are delivered within 48 Hrs for orders received before 3 pm on any working day.. All orders are tracked so please contact us if you have any questions or concerns regarding your order


We like to give our customers’ the flexibility of Free Delivery services to 200 AED valued orders in major parts of UAE at the time of Promotions.


Other than that, we charge delivery charge depends on the product/delivery location.


Note: The Shipping charges are non-refundable in most of the cases other than *free and easy return case; as they shipping charge paid directly to the courier company.

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ELmart is the one stop shop for ready to cook frozen and chilled foods, we also have a range of other cooking ingredients like sauces, pastes condiments etc. Our specialties are ready to cook Filipino range, our frozen Japanese cuisine range and Chinese frozen food range are exclusively available on elmart only.
Our rich dim sum range of siopao, Siomai, are authentic and classic recipes from far east, elmart provides you the best range of Filipino food online.
Our dumpling range has all the classic varieties of dumplings like, ha go, gyoza and momo. Our frozen food delivery is one of the fastest in UAE and every product is delivered fresh and hygienically at your door step. So visit us at elmart to buy and enjoy the best Filipino, Chinese and Japanese food online in UAE.


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