TERMS AND CONDITIONS.
These Terms and Conditions govern your use of the ELMART.AE
website. Owned and operated by Resolute catering services LLC, a limited
liability company registered in the United Arab Emirates (“UAE”) the terms of
any purchases that you make via ELMART.AE, and your relationship with ELMART.AE
(“ELMART.AE”, “we” or “us”). Please read them carefully as they affect your
rights and liabilities under the law. By using the site and/or registering on
the site, you agree to these Terms and Conditions and to our Privacy and
Cookies Policy.
We ELMART.AE reserve the right to change the Terms and
Conditions at any time. Any such changes will take effect when posted on the
Website and it is your responsibility to read the Terms and Conditions on each
occasion you use this Website and your continued use of the Website shall
signify your acceptance to be bound by the latest Terms and Conditions. All the
Information (as defined below) provided must be accurate. Providing any
inaccurate Information constitutes a breach of these Terms and Conditions. By
confirming your purchase at the end of the checkout process, you agree to
accept and pay for the item(s) requested. If you are not a consumer, you
confirm that you have authority to bind any business on whose behalf you use
this Website.
Please note that there may be certain orders that we may reject
or cancel. For your convenience, you will not be charged until your payment
method is authorised; the order information is verified for accuracy. Some
situations that may result in your order being cancelled include limitations on
quantities available for purchase, inaccuracies or errors in product or pricing
information, or problems identified by our relevant department. We may also
require additional verification or information before accepting any order. If
your order is cancelled after your credit card has been charged, we will issue
a credit to your credit card in the amount of the charge.
Terms of Use:
The Website can be used only by persons who can form legally
binding contracts under applicable law. Persons who are incompetent to contract
are not eligible to use the Website. If your age is below that of 18 years your
parents or legal guardians can transact on behalf of you if they are registered
users/members. ELMART.AE reserves the right to terminate your registration and
refuse to provide you with access to the Website if ELMART.AE discovers that
you are under the age of 18 years.
The Website cannot be accessed to persons whose registration has
been suspended or terminated by ELMART.AE for any reason whatsoever. Those who
choose to access this Website from outside the United Arab Emirates are
responsible for compliance with local laws if and to the extent local laws are
applicable.
Conditions of Use:
Welcome to our online store! ELMART.AE and its associates
provide their products and services to you subject to the following conditions.
If you visit or shop within this website, you should accept these terms and
conditions. Please read them carefully.
Privacy:
Please review our Privacy Policies, which also governs your
visit to our website, to fully understand our practices.
Copyright:
All content included on this site, such as text, articles,
graphics, logos, banners, photographs, button icons, images, audio clips,
digital downloads, data compilations, and software, is the property of
ELMART.AE, or its content suppliers and protected by U.S. and international
copyright laws. The compilation of all content on this site is the exclusive
property of ELMART.AE, with copyright authorship for this collection by
ELMART.AE, and protected by U.S. and international copyright laws.
Trademarks:
ELMART.AE trademarks and trade address may not be used in
connection with any product or service that is not ELMART.AE, without express
permission, in any manner that is likely to cause confusion among customers, or
in any manner that disparages or discredits ELMART.AE. All other trademarks not
owned by ELMART.AE or its subsidiaries that appear on this site are the
property of their respective owners, who may or may not be affiliated with,
connected to, or sponsored by ELMART.AE or its subsidiaries.
License and site access:
ELMART.AE grants you a limited license to access and make
personal use of this site and not to download (other than page caching) or
modify it, or any portion of it, except with express written consent of
ELMART.AE. This license does not include any resale or commercial use of this
site or its contents, any collection and use of any product listings,
descriptions, or prices, any derivative use of this site or its contents, any
downloading or copying of account information for the benefit of another merchant,
or any use of data mining, robots, or similar data gathering and extraction
tools.
This site or any portion of this site may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited for any
commercial purpose without express written consent of ELMART.AE. You may not
frame, crop or utilise framing techniques to enclose any trademark, logo, or
other proprietary information (including images, text, page layout, or form) of
ELMART.AE and our associates without express written consent.
Your membership account:
If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to your
computer, and you agree to accept responsibility for all activities that occur
under your account or password. If you are under 18, you may use our website
only with involvement of a parent or legal guardian. ELMART.AE and its
associates reserve the right to refuse service, terminate accounts, remove or
edit content, or cancel orders at their sole discretion. Your registration as a
Member on this website is based on your actual shipping needs. The balance of
your account can only be used to purchase items of this website. Please,
protect your account information.
Reviews, comments, emails and other content:
Visitors may post reviews, comments, and other content, and
submit suggestions, ideas, comments, questions, or other information, so long
as the content is not illegal, obscene, threatening, defamatory, invasive of
privacy, infringing of intellectual property rights, or otherwise injurious to
third parties or objectionable and does not consist of or contain software
viruses, political campaigning, commercial solicitation, chain letters, mass
mailings, or any form of “spam”. You may not use a false e-mail address,
impersonate any person or entity, or otherwise mislead as to the origin of a
card or other content. ELMART.AE reserves the right (but not the obligation) to
remove or edit such content, but does not regularly review posted content.
Product descriptions:
ELMART.AE and its associates attempt to be as accurate as
possible with the product descriptions. However, ELMART.AE does not warrant
that product descriptions or other content of this site is accurate, complete,
reliable, current, or error-free. If a product offered by ELMART.AE itself is
not as described, your sole remedy is to contact us to discuss the situation
and determine the best outcome.
Disclaimer of warranties and limitation of liability:
ELMART.AE makes no representations or warranties of any kind,
express or implied, as to the operation of this site or the information,
content, materials or products included on this site. You expressly agree that
your use of this site is at your sole risk.
To the full extent permissible by applicable law, ELMART.AE
disclaims all warranties, express or implied, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose.
ELMART.AE does not warrant that this site, its servers, or email sent from
ELMART.AE are free of viruses or other harmful components. ELMART.AE will not
be liable for any damages of any kind arising from the use of this site,
including, but not limited to direct, indirect, incidental, punitive, and
consequential damages.
Certain state laws do not allow limitations on implied
warranties or the exclusion or limitation of certain damages. If these laws
apply to you, some or all of the above disclaimers, exclusion, or limitations
may not apply to you, and you might have additional rights.
Applicable law:
By visiting ELMART.AE, you agree that the associated laws,
without regard to principles of conflict of laws, will govern these Conditions
of Use and any dispute of any sort that might arise between you and ELMART.AE
or its associates.
Site policies, modification and severability:
Please carefully review our other policies, such as our Shipping
and Returns policy, posted on this site. These policies also govern your visit
to ELMART.AE. We reserve the right to make changes to our site, policies, and
these Conditions of Use at any time. If any of these conditions shall be deemed
invalid, void, or for any reason unenforceable, that condition shall be deemed
severable and shall not affect the validity and enforceability of any remaining
condition.
Refund and return policy:
7 Days Returns Policy
You have 7 days to make a refund request/store credit after your
order has been delivered successfully,
Other specific items:
Product Period of Return,
Perishable goods (e.g. meat, vegetables, fresh food) Within 24
hours.
Easy and Free Returns with 100% refund
If any of the item you have received is wrong damaged, defective
or not as described on the website, we will arrange a full refund/store credit
or replacement along with any shipping fees applied.
Assurance of Authenticity:
If your purchase is found to be counterfeit due to our technical
inability, then we will offer a full refund along with any shipping fees paid.
Items Cannot Be Returned:
The below items which cannot be returned are,
Sale, offer or discounted
items specifically mentioned with No-Return Policy ,Products with notes which
states so specifically that the item cannot be returned.
Refund Policy:
If you placed the order using a Credit/Debit card, and we have
approved the refund then we will refund the price of the item returned to the
same card. Please note that it may take up to 7-14 working days based on your
merchant.
If you opted for the Cash on Delivery (COD) service, we will
issue you a store credit/money transfer in to the account you insist us to do.
Store credit is the credit which you can use for shopping on our website for
any item purchase equivalent to the price of the item(s) you returned.
This means that we guarantee and value the payment you made with
us and will provide a refund service as per your requirement.
Cancellation Policy:
If you change your mind before we dispatch that item (*call us
to confirm), then cancel your order and we will process the refund along with
any shipping fees applied.
Cancellations depend on whether your order has been shipped or
not. Usually, this happens within 3-5 business days so try to cancel your order
at an early stage.
If your order has been shipped, we would not be able to cancel
it. At that point, your next best option is to make use of our hassle-free
return policy and send the item back for a store credit.
Delivery Policy:
How long will my delivery take?
Most orders are delivered within 48 Hrs for orders received
before 3 pm on any working day.. All orders are tracked so please contact us if
you have any questions or concerns regarding your order
We like to give our customers’ the flexibility of Free Delivery
services to 200 AED valued orders in major parts of UAE at the time of
Promotions.
Other than that, we charge delivery charge depends on the
product/delivery location.
Note: The Shipping charges are non-refundable in most of the
cases other than *free and easy return case; as they shipping charge paid
directly to the courier company.