Returns & Refunds Policy

Returns

Elmart takes customer satisfaction very seriously. In case of any problem with your order, please send us an email on support@elmart.ae or WhatsApp on +971 56 526 6157 and we will be more than happy to assist you.

Kindly ensure to check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of the delivery. Please make sure to raise any delivery or quality concern to the driver at the time of delivery. If our driver has already left, the item(s) must be returned within 48 hours. Please be informed that we are unable to accept returns later due to potential safety issues.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 48 hours after delivery.

For any other concerns please email us at support@elmart.ae within 24 hours of delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit of the same amount will be reflected in your Elmart account (non-transferable) which can be redeemed against your future purchases or it will be refunded to your original mode of payment in accordance with the issuing financial institution’s credit return policy.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account records. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@elmart.ae

In the event that a price happens to be clearly incorrectly displayed, whatever the reason (computer virus, manual error, technical error etc.), the order for the product concerned will be cancelled. Elmart will inform the customer as soon as possible. The customer will be able, if he wishes, to reorder at the corrected and exact price.

In the event of a total or partial refund of a payment made by bank transfer, the refund will be effective within a minimum period of 10 days for payments made in full upon approval. Any payment incident will authorize Elmart to impede the delivery of the ordered products.

In the event that, for any reason whatsoever, the debiting of sums owed by the Customer proves impossible, Elmart will contact the customer in order to rectify the situation. If the customer does not rectify the situation within the period agreed with Elmart, the sale will be immediately cancelled by operation of law and the electronic purchase process will be cancelled without the Customer being able to claim any compensation.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email on support@elmart.ae or WhatsApp on +971 56 526 6157.

Order Cancellation (if applicable)

When you place an order on Elmart and then if you decide you want to cancel your order, you can reach out to our dedicated WhatsApp number by contacting +971 56 526 6157 or email on support@elmart.ae and let them know you want to cancel your order. You can cancel your order within 3 hours of placing it on our site. All messages that are received after business hours will be replied to the following day.