Yes, all our products are halal certified.

Our delivery service covers all major cities in the UAE.

Orders received from all Emirates other than Abu Dhabi & Al Ain before 2pm will typically be delivered next day, as per your selected time slots. For orders from Abu Dhabi & Al Ain delivery is 3 times a week every Mon, Wed & Friday. The deliveries are handled by our reliable, well-trained and dedicated employees, who take the appropriate precautionary measures to ensure safety & hygiene.

We deliver 6 days a week, Monday to Saturday from 9 am to 6 pm. NO DELIVERIES on Sunday and Public Holidays.

Once you have finished your shopping and before placing your order, you will be requested to select your delivery slot date and time which suits you.

Get FREE DELIVERY when you order above AED 75. For orders under AED 75, a delivery charge of AED 10 will apply.

Most packages are delivered on time.

On rare occasions, orders show up after the estimated delivery time. Here are the possible reasons for the delay:

Traffic especially at peak times of day
Incorrect address
Missing apartment, building, floor, or unit number
Severe weather conditions
Our drivers will attempt to contact you in the event that the delivery is delayed.

Please note that this call will be from a UAE landline or mobile telephone number.

If your delivery hasn't arrived within your booked slot and you haven't heard from us, pleaseContact our Customer Care on +971 56 526 6157 who will be happy to assist.

You can contact us via WhatsApp by contacting +971 56 526 6157 or email support@elmart.ae, please make sure you have the order number.

All information regarding storage conditions and shelf life for all products are mentioned clearly on each product page which can be accessed through Elmart.ae. Products will need to be immediately stored in the right condition: Frozen products to be stored in the freezer.

“Elmart” accepts the following payment methods:

1. Online Payment through Credit/Debit Card.
2. Cash on Delivery

We accept the following card type:

1. Visa
2. Master Card

Online card transactions are routed through PayTabs. All your transactions are 100% secured. PayTab Privacy Policy: https://site.paytabs.com/en/privacy-policy/

When you place an order on Elmart.ae - and then if you decide you want to cancel your order, you can reach out to our Elmart dedicated customer care via WhatsApp by contacting +971 56 526 6157 or email support@elmart.ae. and let them know you want to cancel your order. You can cancel your order within 3 hours of placing it on our site. All messages that are received after business hours will be replied on the next day.

Please review our Cancellation Policy.

Kindly ensure to check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of the delivery. Please make sure to raise any delivery or quality concern to the driver at the time of delivery. If our driver has already left, the item(s) must be returned within 48 hours, with proof of purchase and in its original packaging. Please be informed that we are unable to accept returns later due to potential health and safety issues. For any other concerns and further enquiries, please email us on support@elmart.ae or WhatsApp on +971 56 526 6157 within 24 hours of delivery.

In case of cancellation, total value of the order will be refunded to the same bankcard used in purchase if the payment was done via bankcard in accordance with the issuing banks policy and procedures. The order cannot be canceled if the remaining time for the delivery was less than two hours.

In case of cancellation, total value of the order will be refunded to the same bankcard used in purchase if the payment was done via bankcard in accordance with the issuing banks policy and procedures. The order cannot be canceled if the remaining time for the delivery was less than two hours.

You can proceed to the payment and then on the right side there will be a box to fill in the promo code details. You can add the promo code and redeem the vouchers.

Yes, you can. Our website is built on responsive technology. Additionally, you can download our App available both in the App Store and Google Play,

You can contact our dedicated customer service team from 9 am – 5 pm, 6 days a week through any convenient communication channel:

1. Whats App: +971 56 526 6157
2. E-mail: support@elmart.ae

You can shop as many items on Elmart as you required. Any restriction will be clearly communicated on the website/app.

We are very sorry you had a bad experience. Please consult our customer service desk at +971 56 526 6157 or email support@elmart.ae We’ll be happy to listen to you.

At Elmart, we strive to deliver the highest quality products to our customers. All the food is prepared and cooked in our facilities that is FSSC certified. After preparation, the food is air sealed in packages and chilled or frozen depending on the products. The food is then delivered in our temperature-controlled Dubai Municipality approved trucks to keep the temperature of the food in the safe zone.