Delivery & Payments

Delivery/Shipment

We deliver the order to the address provided at the time of ordering. Buyers are solely responsible for verifying the accuracy of delivery addresses, and elmart.ae shall have no liability or responsibility for any erroneous addresses.

Most packages are delivered on time.

On rare occasions, orders show up after the estimated delivery time. Here are the possible reasons for the delay:

• Traffic especially at peak times of day
• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions

Our drivers will attempt to contact you in the event that the delivery is delayed.

During delivery, the customer must be present to receive the order from our driver. Should the customer be unavailable to receive and collect at the address specified in the system on the agreed date and time slot of delivery, the order shall not be delivered to any other location and the customer will be liable for the delivery cost. The client will need to reschedule a delivery at their own expense, and a new delivery date will need to be arranged. Currently, our delivery service covers all major cities in the United Arab Emirates. We reserve the right to change our delivery fees at any time.

If events beyond the control of Elmart, such as force majeure, strikes, administrative decisions, epidemic, pandemic, natural events (sandstorm, landslides, storms...) or any other circumstances, have prevented or delayed the performance of its services, Elmart.ae cannot be held liable in any way. No compensation will be granted to the Customer in any of these situations.

Payment

We accept payments in cash on delivery or credit card/online payment. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. Customers using the credit/debit card facility are requested to be available on their respective contact numbers. The customer is entirely liable for placing an order using the credit/debit card facility after carefully reading all the terms & conditions. We reserve the right to collect payment for any funds owed us if a payment via credit card is declined.

By placing your order, you authorize us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.